​ The day of the call:

How to join on a desktop or laptop computer:

If you plan ​to use a desktop or laptop, there is nothing to download prior to your appointment. Here are the steps to join:

1. Approximately 10 minutes before your appointment, you should receive an reminder.

Note: If you have already consented to receiving text and/or email reminders, you will continue to receive them for your telehealth appointments. For new clients, make sure you have provided your email and/or mobile phone number.

This in order to enable email or text reminders to sent to you.

2.Click the unique link embedded in the reminder. (Note: You may have to copy and paste the link into your web browser.)

Your video call screen will now open in a new tab.

3. If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself.  

4. You will also see the Welcome prompt. Click Play test sound to test the your camera and microphone settings.

5. When you are ready, click Join Video Call. This will take you straight into the video call.

 How to join on a smartphone:

If you plan to use a mobile device, here are the steps to join:

1. Download Telehealth by SimplePractice (for iOS or Android) in the App Store. (Approximately 10 minutes before your appointment, you should receive an email appointment reminder.)

2. Open the reminder on your mobile device and click the unique link.

This will open the Telehealth by SimplePractice App.

3. If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself.

4. When you are ready, click Join Video Call. This will take you straight into the video call.

What can I do to do improve the quality of the connection?

If you live in an area with slow internet, this can really affect the speed of your connection. Here are some basic steps that can improve the overall quality:

-Use wired Ethernet instead of WiFi, whenever possible. WiFi will work, but you may experience a lag and interference, which can make your video and audio choppy.

If you experience a lag or interference while using WiFi, we recommend moving closer to your router.

However, wired internet will give you a much smoother, more consistent experience.

Test your internet connection speed:

1. Google provides an easy way to test your internet connection directly from the Google Homepage. Simply search: internet speed test. 
2. Click the blue button that says Run Speed Test. If it is under 10mbps and you’re using wifi, try using a wired internet connection or restarting your router.
3. Close other programs. If you have several programs running in the background, closing them will almost certainly improve the quality. Also, make sure you’re not downloading any large files at the same time.

If you are unable to connect, please contact us as soon as possible in order for us to help you troubleshoot.

How should I prepare my space for our Telehealth appointment?

1. Identify a suitable room that is quiet, private, and free of distractions.
2. To keep background noise to a minimum, make sure to close any doors, shut windows, turn off the television, and keep loud pets in another room if possible.
3. Consider hanging a “Do Not Disturb” sign on the door to avoid interruptions.